If you are unable to use your tickets, you may exchange them directly into another concert, return them for ticket credit to use in the same season, turn back your tickets for a charitable contribution or donate them to our Sponsor a Student program and we will use the value of your tickets to send a student to a concert on your behalf. Tickets can be exchanged, returned for credit or donated up to one hour prior to the performance.
Log in to your account to manage your current tickets.
Changing dates, performances or seat locations may cause a difference in price. Single ticket buyers are subject to a $5 per-ticket exchange fee. There are no exchange fees for Subscribers and Easy Pass holders with the exception of a $5 per-transaction fee for exchanges beginning seven days prior to the performance. Past performances, complimentary tickets, unpaid tickets, tickets purchased through deal sites or third-party vendors, events not presented by the Minnesota Orchestra and other select events are restricted from exchanges and ticket credit.
There is a non-discountable facility fee that ranges from $2-$7.25 per ticket. Subscription and Easy Pass packages are subject to a one-time $8 processing fee. All facility fees are waived for students.
Groups of 10 or more save up to 20% on tickets to most concerts. Add 10 or more tickets to your cart to automatically apply the group discount on applicable concerts or reserve tickets in advance and pay later. (Excludes price section 1.) We also have special pricing for student and senior groups of 10 or more. Learn more.
Most concerts are open to children ages 6 and over. Children of all ages are encouraged to join us for our Young People's, Relaxed Family and Sensory-Friendly Concerts. All children must be accompanied by an adult.
All children, regardless of age, must have a ticket adjacent to an adult to enter the hall. Your child is permitted to sit on your lap as long as his/her head can fit underneath your chin. Taller children seated on a parent's/caregiver's lap can obstruct the view of other patrons.
Concert tickets are free for kids ages 6-18 for Classical and Family concerts through our Hall Pass program.
College students with a valid student ID are eligible to purchase a Create Your Own subscription package with prices starting at $12 per performance. Rush tickets to select performances are also available to high school and college students with a valid student ID.
Rush tickets are generally available for more than half the concerts we present. Sold-out performances, or those with limited seating, are not eligible. Call Ticket Services on the day of the show to inquire about availability. Eligible concerts are updated on our website each month.
- Tickets may be delivered via postal mail, email or placed in Will Call for pickup in person. Tickets and Easy Passes are generally mailed within 7–10 business days. Tickets purchased within 10 days of the performance will automatically be held at Will Call, unless you choose to print your tickets at home. Will Call tickets may be picked up during regular business hours at the Minnesota Orchestra Administrative Office. If you choose to pick up your tickets at the Orchestra Hall Box Office, we recommend you arrive a minimum of 30 minutes prior to the performance.
- If you select Print-at-Home tickets, you will be sent an email from email@example.com with your tickets attached to the email. To ensure prompt ticket delivery by email for Print-at-Home tickets, please add firstname.lastname@example.org to your safe sender list.
- All series tickets will be emailed unless otherwise requested. Print-at-Home is not available for student and $20-under-40 offers, or to events not held at Orchestra Hall; these tickets will be mailed or held in Will Call, according to the timeframes noted above.
- Merchandise items are mailed via U.S. Postal Service within 10 business days of the order.
Log in to your online account to manage your tickets. You can send your tickets as an email, as a text to a phone number, or to your Apple Wallet. Lost tickets can also be replaced by Ticket Services. A physical ticket can be printed in person at the Box Office on the day of your performance. Plan to arrive early for this service. Please note: a reprinted ticket will render the lost ticket invalid.
All performances are held at Orchestra Hall in downtown Minneapolis unless otherwise noted. View a detailed seating chart.
If a performance cancellation occurs due to weather or other conditions, announcements will be made on local radio and television stations as well as social media. Any cancellations will be noted on our website at least three hours prior to a performance. In most cases, if Minneapolis Public Schools declare a snow or emergency day, our Young People's Concerts will be canceled on the same day.
Additionally, we will make our best effort to inform all ticketed patrons via phone and email as soon as possible. For best service, we ask that patrons make sure the Minnesota Orchestra has a current phone number and email address on file. Should a concert cancellation occur, please hold on to your tickets, and we will contact you with options. The Minnesota Orchestra values your support and privacy. We will never sell or trade your email address.
All Orchestra Hall event attendees–including adults–may dress in costume for designated events. Attendees in costume must follow these and other guidelines:
- Costumes must be child/family friendly and may not be obstructive, offensive or violent.
- For safety reasons costume masks are discouraged. Guests may wear costume masks if they do not cover the entire face and/or obstruct vision. Eyes must be visible at all times.
- Costumes should not drag on the ground.
- Costumes should not contain sharp objects, pointed objects or materials that may accidentally strike another guest.
- Costumes should not contain any pretend weapons which resemble or could easily be mistaken for an actual weapon.
- Guests who do not adhere to these guidelines may be refused entry into the event unless costumes can be modified to meet the above standards.
The safety of our guests and the security of our venue are top priorities for the Minnesota Orchestra and Orchestra Hall. Audience Services team members receive ongoing safety, security and emergency preparedness training. All Minnesota Orchestra concerts are additionally supported by outside security personnel. Security will be present at all concerts and easily identifiable to guests. Additionally, the Minnesota Orchestra adheres to any security requirements outlined by the City of Minneapolis as part of the event permitting process.
In the interest of public safety, we will act to protect guests, employees and volunteers. We reserve the right to decline admittance or remove from the premises any individual loitering or acting in a suspicious manner. We reserve the right to decline admittance of any bag or package that may obstruct or hinder aisle passages or exit doors and/or that is deemed suspicious. Unattended bags or packages will be removed by security and are subject to search.
All public areas inside Orchestra Hall are smoke-free. Smoking (including electronic cigarettes) is not permitted anywhere in the lobby, the restrooms or on the outdoor terrace. Orchestra Hall bans guns on the premises.
If you have an emergency, or if you see inappropriate behavior or suspicious activity, please notify the nearest Orchestra Hall staff member immediately for assistance. In an emergency situation, please remain calm, listen to announcements and follow staff instructions. Be assured that we are making every effort to ensure the safety and enjoyment of guests at Orchestra Hall.
We look forward to seeing you for a concert or other event at Orchestra Hall soon! If you have additional questions or concerns, don’t hesitate to contact us at 612-371-5656 or at email@example.com. We recognize that, even with safety measures, some guests may not feel comfortable attending in person and we are committed to bringing live music to you, wherever you are.